POLICES
CANCELLATION POLICY
We understand that special circumstances are unavoidable and a cancellation / reschedule may be necessary. If you find yourself unable to keep an appointment, we request at least 24 hours notice. This courtesy enables us to schedule another guest, and in turn maintains a higher availability of services for you as well as others.
Kindly arrive on time for your appointment to ensure full service. If you're late we will do everything we can to accommodate, however we may not be able to provide the service for which you have scheduled for.
NO CHILDREN POLICY
We love children. However, children under the age of 13 are not permitted in our studio.We do not have the facilities to accommodate and we value the relaxation and experience of our guests. Your understanding is greatly appreciated.
OUR GUARANTEE
Rooted Walls expectations are as high as yours when you experience our salon. We believe that the complete and total satisfaction of our guest is the ultimate goal. In the event you are not satisfied with your service please contact us within 72 hours to schedule a "redo" service. Redo services are scheduled exactly like regular appointments and will be provided by the original stylist at no charge.